Support — eTravelSim

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We respond within 4 hours during UK business hours (8am–8pm GMT). Usually much faster.

Self-help

Most issues are solved in 2 minutes. See our installation guides below.

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Installation guides

1Go to Settings → Mobile Data → Add eSIM

2Tap "Use QR Code" and scan the code from your eTravelSim email

3Follow the on-screen steps. When asked about a label, choose "Travel" or "Data"

4Under Mobile Data → eSIM, make sure "Turn On This Line" is enabled

5Set your eTravelSim eSIM as the preferred data SIM when abroad

6Enable Data Roaming for the eTravelSim line

1Go to Settings → Connections → SIM Manager → Add Mobile Plan

2Tap "Scan carrier QR code" and scan the code from your email

3Follow prompts to download and activate the eSIM profile

4In SIM Manager, set the eTravelSim eSIM as your preferred data SIM

5Enable roaming for the eTravelSim line

"eSIM QR code won't scan"

Try in good lighting, or use "Enter details manually" — the activation code is in your eSIM email below the QR code.

"Connected but no internet"

Go to settings and ensure Data Roaming is ON for the eTravelSim SIM specifically.

"Shows connected to network but very slow"

Try toggling Airplane Mode off and back on to force a network refresh.

"eSIM not showing in settings"

Restart your device and check again.

"eSIM installed on wrong device"

Still stuck?

We're happy to help. Our team responds within 4 hours.